Privacy Policy

Who we are

Channelling You is a holistic reading and artwork service run by Ben Albiston, operating from the United Kingdom at channellingyou.com. For any privacy question, use the contact form, or email hello@channellingyou.com for general enquiries.

What we collect

• Your email address — used to link your crystal balance, deliver your cast, and send order updates.
• Your cast story — the words, feelings or dreams you choose to cast into the Violet Flame. This is used only to create your reading and artwork.
• Order details — your name, email and order number, needed to deliver your crystal codes and keep your downloads in your vault.
• Optional reference photos — if you choose to include one with a cast, it guides the artwork only. Photos are private, never show identifiable faces in the artwork, and are deleted within 48 hours.
• Device preferences — your crystal code and email may be remembered on your own device (in its local storage) so you don't have to re-enter them. You can remove this at any time from the homepage.
• Android purchases — Google Play and RevenueCat process purchases, product identifiers, transaction references, a pseudonymous account identifier and purchase diagnostics. Your crystal code, cast words and diary notes are not sent to RevenueCat to purchase crystals.
• Diary recordings — microphone access is optional. Diary text and audio stay on the device unless you choose transcription or send text to a cast or Tarot reading. Audio selected for transcription is sent to our speech-to-text provider for that purpose.

How your story is treated

Your words are never shown to anyone. They are used once to channel your reading and artwork, and the original cast text is then destroyed. A narration of your reading may be heard by you, but your submitted words are never published, shared, or used as an example.

Your artwork is private to you — kept in your vault, and never published, listed, or shown publicly. Only you can see it.

How long things are kept

• Readings and narration are kept for 30 days, then deleted — download your PDF to keep yours.
• Full-resolution artwork files are deleted 7 days after your reading is ready; a small keepsake image stays in your vault.
• Reference photos are deleted within 48 hours of your cast.
• Order records are kept as long as needed for tax, accounting and customer-support purposes.

Who processes your data

Website payments are processed by Stripe under our parent name Bubble Arrow Games. Android app payments use Google Play and RevenueCat, not website checkout. These providers process purchase data under their own privacy policies. Nothing is printed or posted, so no delivery address is collected. Hosting, email delivery and AI-assisted reading, artwork, narration and optional transcription are provided by our service providers; submitted content is processed as needed to deliver the feature you choose.

We never sell your details, and we never share them with third parties for their own marketing.

Your rights

Under UK data protection law you can ask to see, correct, or delete the personal information we hold about you, and you can object to or restrict how it is used. To do any of this, use the contact form with the email address you ordered or cast with. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

You can request deletion without signing in through Delete my account and data. Individual readings and local diary entries have their own delete controls. Uninstalling the Android app or clearing its storage can permanently erase local diary recordings.

Cookies

This site does not use advertising or tracking cookies. Only essential storage is used — for example, remembering your crystal code on your own device, and keeping the site working.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a new "last updated" date.