Android app terms

Crystal purchases

In the Android app, crystal purchases are processed by Google Play through RevenueCat. No website checkout is offered in the app. The price and currency shown by Google Play before you confirm are the amount charged. Bundles are one-time consumable purchases, not subscriptions.

Ordinary crystals and dream crystals hold separate balances. Link your own emailed crystal code before buying; purchases are added to that linked account after store verification. Crystals have no cash value, cannot be withdrawn, and never expire. A reading costs 1 ordinary crystal, a reading with Deluxe artwork costs 3 ordinary crystals, and a Dream-Cast with Masterpiece artwork costs 1 dream crystal. Tarot and paid meditations display their crystal cost before unlocking.

Purchases and refunds

Google Play handles payment authorization and purchase receipts. If a payment is pending, wait for confirmation rather than buying again. Contact us with your Google Play order reference if crystals do not arrive. You can request a refund through Google Play or contact us about a problem; eligibility depends on applicable law and Google Play's rules. Nothing in these terms removes your statutory rights concerning faulty, misdescribed or undelivered digital content. Refunded purchases may have their unused crystals removed.

Private digital content

Your readings and artwork are private in My Vault. Full-resolution artwork is available to download for 7 days after the reading is ready, then the full-size files are deleted and a small keepsake image remains with the casting. Readings and narration are normally retained for 30 days unless kept using the available save option. Artwork downloads are for personal use. Paid meditation audio plays in the service only and has no MP3 download.

Diary and microphone

Diary writing and recordings stay on this device. Microphone access is optional and requested only when recording. Deleting app storage or uninstalling can permanently remove local diary entries and audio. Audio is sent for transcription only when you choose Turn into words; that feature holds 1 ordinary crystal, returned if you cast within 24 hours. An internet connection is needed for casting, purchases and unlocking content.

Reflection, not healthcare

Readings are created using AI-assisted digital tools guided by Ben's creative approach. They are for personal reflection and artistic expression, not diagnosis, treatment, professional advice or guaranteed predictions. In a crisis, contact emergency services or an appropriate local support service. In the UK, Samaritans can be reached on 116 123.

Privacy and deletion

Read the Privacy Policy for information about account identifiers, purchases and optional submitted content. You can delete individual readings in My Vault and local entries in My Diary. To request deletion of your email-linked account and associated service data, use Delete my account and data. Required accounting records may be retained separately.